Privacy Policy

Data Controller Information

The data controller for your personal information is:

Data We Collect

The data we collect depends on how you interact with our website and services. We collect personal information that you voluntarily provide to us, as well as certain information automatically when you visit our website.

Information You Provide

• Contact information (name, email address, phone number)
• Company information and job title
• Messages and enquiry details submitted through our contact forms
• Communication preferences
• Any other information you choose to provide when contacting us

Information Collected Automatically

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referral source (how you found our website)
• Device information and screen resolution

How We Use Your Information

We use the personal data we collect for legitimate business purposes, including how we use your information to provide our services and improve your experience with clearforgeion.

Legal Basis for Processing

• Legitimate Interest: To respond to your enquiries and provide information about our services
• Consent: For marketing communications and non-essential cookies
• Contract: To perform services you have requested
• Legal Obligation: To comply with applicable laws and regulations

Specific Uses

• Responding to your enquiries and providing customer support
• Processing and fulfilling service requests
• Sending you information about our services (with your consent)
• Improving our website and services
• Analysing website usage and performance
• Preventing fraud and ensuring website security
• Complying with legal obligations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please see our Cookie Policy.

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing services
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Analytics: With Google Analytics and other analytics providers (in anonymised form)

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Our data retention periods are based on business needs and legal requirements:

• Contact enquiries: 3 years from last contact
• Website analytics: 26 months (Google Analytics default)
• Marketing data: Until you withdraw consent or 3 years of inactivity
• Legal obligations: As required by Austrian and EU law

Your Rights

Under GDPR and Austrian data protection law, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing at any time

To exercise these rights, please contact us at privacy@clearforgeion.pro or +43 4242137622.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection
• Secure hosting and backup procedures

International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other appropriate safeguards as required by GDPR

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Complaints

If you believe we have not handled your personal data in accordance with data protection law, you have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) or your local supervisory authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.